Refund Policy

Thank you for shopping at ElyCharm. We appreciate your trust in our products and services. If you are not entirely satisfied with your purchase, we are here to assist you. Please follow the steps below to request a refund.

Refunds

  • Inspection Process: Upon receiving your returned item, we will inspect it carefully and notify you whether your refund request is approved or rejected.

  • Refund Method: If approved, your refund will be processed, and the credit will be automatically applied to your original payment method within 5-7 business days.

  • Partial Refunds: In some cases, partial refunds may be issued (for example, if the item shows obvious signs of use, is missing parts, or the packaging is damaged).

Late or Missing Refunds

  • If you have not received your refund yet, please first check your bank account again.

  • Then, contact your payment provider, as it may take some time for the refund to be officially posted.

  • If you have done the above and still have not received your refund, please contact us at Elycharm01@gmail.com.

Contact Us

If you have any questions or concerns regarding our Refund Policy, feel free to contact us at Elycharm01@gmail.com.