Return and Exchange

Thank you for choosing our carefully crafted handmade jewelry! We are committed to providing high-quality products and services to ensure you have a pleasant shopping experience. If you are not completely satisfied with your purchase, we are happy to offer returns or exchanges.

 

Note: All promotion pieces, custom orders, and resized jewelry are not returned and exchanged allowed.

 

Return Policy

• Return Request Period : You may request a return within 7 days of receiving your item. Please ensure the item is unused, undamaged, and in its original packaging.
• Refund Method: To initiate a return, please contact our customer service via email - Elycharm01@gmail.com with your order number and reason for return. We will respond within 1-2 business days and provide the return address.
• Return Shipping : Return shipping costs are the responsibility of the buyer. If the return is due to our error (such as an incorrect or defective item), we will cover the return shipping cost.

Exchange Policy

• Exchange Request Period: You may request an exchange within 7 days of receiving your item. Please ensure the item is unused, undamaged, and in its original packaging.
• Exchange Process: To initiate an exchange, please contact our customer service via email -Elycharm01@gmail.com with your order number for exchange, and details of the item you wish to exchange for. We will respond within 1-2 business days to confirm the exchange.
• Exchange Shipping: If the exchange is due to a defect or incorrect item, we will cover the shipping cost. For exchanges due to other reasons, the buyer is responsible for the shipping cost.
• Processing Time: Exchanges will be processed within 1-2 business days after we receive the returned item.