Return and Exchange

Thank you for choosing Elycharm! We are dedicated to providing high-quality products and excellent service to ensure your satisfaction. If you are not completely satisfied with your purchase, we offer returns and exchanges under the following terms.

Return Policy

  • Return Request Period: You may request a return within 7 days of receiving your order.

  • Condition: Items must be unused, undamaged, and returned in their original packaging.

  • How to Request a Return:
    Please contact our customer service team at Elycharm01@gmail.com with your order number and the reason for the return. We will respond within 1–2 business days with return instructions.

  • Return Shipping Fee:
    A flat return shipping fee of $20 USD will be deducted from your refund amount.
    Exceptions: If the return is due to our error (e.g., defective, damaged, or incorrect item), the return shipping fee will be waived and fully refunded.

  • Refunds:
    Refunds will be issued to your original payment method within 5–7 business days after we receive and inspect the returned item.

Exchange Policy

  • Exchange Request Period: You may request an exchange within 7 days of receiving your item.

  • Condition: Items must be unused, undamaged, and returned in their original packaging.

  • How to Request an Exchange:
    Contact us at Elycharm01@gmail.com with your order number and details of the item you wish to exchange for. We will respond within 1–2 business days to confirm the exchange process.

  • Exchange Shipping Fee:

    • If the exchange is due to a defect or incorrect item, we will cover all shipping costs.

    • For exchanges for other reasons (e.g., size, style preference), a flat fee of $20 USD applies to cover both return and reshipment shipping.

  • Processing Time: Exchanges will be processed within 1–2 business days after we receive the returned item.

Non-Returnable Items

Please note the following items are not eligible for returns or exchanges:

  • Custom orders

Additional Notes

  • Return and exchange shipping fees are non-refundable except when caused by our error.

  • Please ensure you pack items securely to prevent damage during return shipping.

  • We recommend using a tracked and insured shipping method for returns and exchanges as we are not responsible for lost shipments.

If you have any questions or need assistance, feel free to contact us anytime at Elycharm01@gmail.com. We are here to help!