Please email support@elycharm.com within 12 hours of placing your order. Include your order number and the change you would like to request.
We will do our best to help, but we cannot guarantee changes or cancellations after an order has been processed or handed over to the carrier.
- For eligible returns from the United States, Elycharm will provide a prepaid return shipping label after the return request has been approved.
- For change-of-mind returns from destinations outside the United States, customers are responsible for return shipping costs unless otherwise required by applicable law.
- If your item is faulty, damaged, or incorrect, Elycharm will cover eligible return shipping costs.
Order Processing time: 1–3 business days
Shipping time: 7–9 business days
Once your order ships, you will receive tracking information by email when available. You can also track Order here .
Tracking updates can take a little time to appear after a package is handed to the carrier. If your tracking has not updated for several business days, please contact us and we will help check the shipment status.
Please contact us before sending anything back. Include your order number, the item you want to return or exchange, and the reason for your request so our team can guide you through the next steps.
No. Applicable taxes, import duties and customs clearance fees are included in the order total. You will not be charged additional import fees upon delivery.
Please email us with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and help with a suitable solution.
We try to show product colors accurately, but colors may vary slightly because of lighting, photography, and screen settings.