We hope you love your purchase. For eligible full-price items, you may request a return within 14 days of receiving your order.

Return Eligibility

To be eligible for a return, items must be unworn, unwashed, undamaged, and returned with the original tags, hygiene seals, and packaging intact.

Returns must be requested within 14 days of delivery. Items that do not meet the return conditions may be refused and returned to the customer.

Promotional and Final Sale Items

Items purchased during a promotional event or at a discounted price are considered final sale and are not eligible for return or exchange for change-of-mind reasons.

This includes, but is not limited to:

- Sale items
- Clearance items
- Final Sale items
- Flash Sale items
- Products purchased during storewide promotional campaigns
- Products purchased using a promotional discount code

Where applicable, the promotional or final sale status will be displayed on the product page, promotional page, cart, or checkout before the purchase is completed.

This restriction does not apply where an item is faulty, damaged, materially different from its description, or incorrectly supplied. Your rights under applicable consumer law are not affected.

How to Request a Return

Before sending an eligible item back, please email support@elycharm.com within 14 days of delivery and include:

- Your order number
- The item(s) you wish to return
- The reason for your return
- Supporting photos, where applicable

Please do not send any item back without prior approval. Once your return request has been approved, our customer support team will provide the return instructions and return address.

Returns sent without approval may not be accepted or processed.

Return Shipping Costs

United States Orders:
For eligible returns from the United States, Elycharm will provide a prepaid return shipping label after the return request has been approved.

Orders Outside the United States:
For eligible change-of-mind returns from the United Kingdom, European countries, Canada, Australia, and other supported destinations, customers are responsible for return shipping costs unless otherwise required by applicable law.

If an item is confirmed to be faulty, damaged, or incorrect, Elycharm will cover the eligible return shipping costs.

Original Shipping Charges

For eligible change-of-mind returns, original shipping charges are non-refundable unless otherwise required by applicable law.

If an item is confirmed to be faulty, damaged, or incorrect, eligible original shipping charges may also be refunded.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact support@elycharm.com within 7 days of delivery.

Please include:

- Your order number
- A clear description of the issue
- Clear photos or videos of the item
- Photos of the original packaging
- A photo of the shipping label

Our customer support team will review your request and provide an appropriate solution. Eligible return shipping costs will be covered by Elycharm where the item is confirmed to be faulty, damaged, or incorrect.

Refunds

Once an eligible returned item has been received and inspected, we will notify you of the outcome of your return request.

Approved refunds will be issued to the original payment method within 7 business days.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Any item returned in a worn, washed, damaged, altered, stained, scented, or incomplete condition may not qualify for a refund.

Exchanges

We do not currently offer direct exchanges.

For eligible full-price items, customers who would like a different size, colour, or product should return the original item for a refund and place a new order.

Promotional, discounted, clearance, and Final Sale items are not eligible for exchange for change-of-mind reasons.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled or changed once it has entered processing or has been shipped.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@elycharm.com
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM

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